Common Mockey AI Errors and How to Fix Them

Screen content looks blurry in device mockups

This can happen even when your source file is high-resolution.

1. Re-upload your original file instead of a resized copy.
2. Use Fit instead of Fill, so your design isn't stretched to cover the screen.
3. Try a different device template if the issue continues.

Can't find a specific template, or its dimensions look off

1. Use Search Mockups at the top of the page instead of scrolling through categories.
2. Check the product's listed dimensions before you generate.

A video was generated more than once, and credits were deducted each time

This usually happens if Generate gets clicked again before the first video finishes.

1. Wait for the progress indicator to finish before clicking Generate again.
2. Check your Library for existing outputs before regenerating.
3. If you're charged for duplicates, contact support with your order details.

Can't download images despite an active plan

1. Refresh the page and try the download again.
2. Try a different browser.
3. If it still fails, contact support. Active plans don't have daily download limits, so this points to an account issue.

A mockup shows the wrong product after renaming a design file

Renaming a design's file ID can point the mockup to the wrong template.

1. Avoid renaming design files after uploading them.
2. If this happens, remove the design and re-upload it instead of renaming it.

Warping looks flat or unnatural on curved products

The default warping level doesn't always match every curve, like a magazine or book.

1. Go to the WARPING field and increase or decrease the percentage manually.
2. Check the live preview after each adjustment until the design follows the curve naturally.

Billing, subscription, or refund issues

These need to be looked at on your specific account. Contact support directly instead of trying to fix them yourself.